Memorial Healthcare Privacy Statements
Updated June 2026
Memorial Healthcare is committed to protecting the privacy of everyone who visits our websites. This Internet Privacy Statement explains what information we collect, how we use it, how we protect it, and the choices available to you.
Our websites are designed to provide information about our services, programs, providers, and events while offering a safe online experience. We collect only the information needed to operate our websites, improve your experience, communicate with you when requested, and support our business operations.
This statement may be updated from time to time. When changes are made, the “Last Updated” date at the top of this page will also be revised.
Memorial Healthcare Texting Privacy Statement
This section describes our commitment to texting privacy and how we protect the privacy of our patients.
- We collect mobile phone numbers to communicate with patients via SMS and/or RCS text messages for purposes such as appointment reminders, billing notifications, and care coordination.
- Your privacy is a priority. Your mobile number will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consent.
- Memorial Healthcare uses text messaging to communicate with patients for purposes such as appointment reminders, billing notifications, and care coordination. You are not required to opt in as a condition of receiving care. Participation is voluntary. However, opting out may prevent us from sending you timely updates regarding your care.
- Message frequency may vary.
- Message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Text messages sent via SMS and RCS channels are not fully secure and may not be HIPAA-compliant; however, we take reasonable precautions to safeguard your privacy by restricting the content of these messages to non-sensitive notifications. Any messages containing detailed Protected Health Information (PHI) will be sent via a separate, secure messaging channel.
- You may opt out of receiving text messages at any time by replying “STOP.” You will receive a final confirmation text to verify that you have opted out. No further messages will be sent. If you would like to rejoin, you can authorize Memorial Healthcare to restart by texting “START.”
- For help, reply “HELP” or contact your providers office.
Memorial Healthcare Internet Privacy Statement
How We Collect Information
We collect information in several ways when you use our websites.
Information You Provide
You may choose to provide personal information by completing online forms, requesting information, subscribing to newsletters, registering for events, applying for employment, or using other features available on our websites.
Information Collected Automatically
When you visit our websites, certain technical information is collected automatically through your web browser and other technologies. This information helps us understand how our websites are used, identify technical issues, and improve the user experience.
Information Received from Other Sources
In some situations, we may receive information from trusted third parties when it is necessary to support our operations or fulfill a specific business purpose. Examples may include professional credentialing, continuity of care information, employment-related information, or other information needed to provide requested services.
Our goal is to collect only the information necessary to support our mission, improve our services, and meet legal or operational requirements.
Information We Collect
Depending on how you interact with our websites, we may collect information such as:
- Your Internet Protocol (IP) address
- Your internet service provider or network domain
- Browser type and device information
- Operating system
- Date and time of your visit
- Pages you visit on our website
- The website you visited before coming to our site
- Search terms used on our website
- General geographic location based on your IP address
- Information you voluntarily submit through online forms
We may also use approved website analytics and advertising tools to better understand website performance and visitor engagement. These tools may collect information such as:
- Pages viewed
- Time spent on the website
- Navigation patterns
- Device type
- General demographic information
- Interactions with online advertisements
This information is used in aggregate whenever possible to improve our websites and better understand the needs of our visitors.
How We Use Information
The information we collect helps us provide a better online experience and improve the services we offer.
We may use information collected through our websites to:
- Operate and maintain our websites
- Improve website content, navigation, and functionality
- Respond to requests or questions
- Share information about Memorial Healthcare services, programs, or events when requested
- Process employment-related inquiries or applications
- Evaluate website performance and visitor engagement
- Meet legal, regulatory, or business obligations
From time to time, we may collect or use information for additional legitimate business purposes. When appropriate, we will provide additional notice regarding those activities.
Memorial Healthcare is committed to using personal information responsibly and only for purposes that are consistent with the reason the information was collected.
When we Share Information
Memorial Healthcare does not sell or rent your personal information.
In limited situations, we may share information with trusted third-party service providers that help us operate our websites or support our business activities. These providers are only permitted to use the information as needed to perform services on our behalf and are required to protect it.
We may also disclose information when required by law or when we believe it is necessary to:
- Comply with legal or regulatory requirements.
- Respond to a valid legal request.
- Protect the rights, property, or safety of Memorial Healthcare, our patients, employees, or visitors.
Cookies and Website Technologies
Our websites use cookies and similar technologies to improve your online experience and help us better understand how visitors use our websites.
Cookies are small files stored on your computer or mobile device that allow websites to remember your preferences and recognize returning visitors.
We may use cookies and other tracking technologies to:
- Improve website performance.
- Remember your preferences.
- Measure website traffic and visitor engagement.
- Understand which pages and services are most helpful to visitors.
- Evaluate the effectiveness of online advertising and marketing campaigns.
Memorial Healthcare may work with trusted third-party providers that offer website analytics, advertising, and performance measurement services. These providers may use cookies or similar technologies to collect information about how visitors interact with our websites.
Examples of these services may include:
- Website analytics tools
- Online advertising platforms
- Social media advertising services
- Website performance and user experience tools
These technologies help us improve our websites and deliver more relevant information to visitors.
You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of our websites.
Third-Party Websites
Our websites may include links to websites operated by other organizations or provide access to social media platforms.
Once you leave a Memorial Healthcare website, this Internet Privacy Statement no longer applies. Memorial Healthcare is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.
How We Protect Your Information
Protecting your information is important to us.
Memorial Healthcare uses administrative, technical, and physical safeguards designed to help protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction.
While no website or electronic system can guarantee complete security, we continually work to maintain appropriate safeguards and security practices that help protect the information entrusted to us.
Questions About Your Privacy
If you have questions about this Internet Privacy Statement or how Memorial Healthcare uses information collected through its websites, please contact our Privacy Office at KChhokar@MemorialHealthcare.org. You may also contact us at Memorial Healthcare, 826 W. King Street, Owosso, MI 48867
If you are requesting access to your medical records or protected health information, please visit our Medical Records page.
We are committed to responding to privacy questions and concerns as promptly as possible.
Consent to Admission, Treatment and Financial Authorization
As a patient of Memorial Healthcare, you were likely asked to sign our Consent to Admission, Treatment and Financial Authorization Form during your visit. Please click here to view or download a copy of this form.
Exceptions and Limitations
Notwithstanding the foregoing and in compliance with applicable laws, Memorial Healthcare (i) cooperates fully with state, local, and federal officials in any investigation relating to any content (including personal or private electronic communications transmitted to Memorial Healthcare) or purported unlawful activities of any visitor to our sites, and (ii) takes reasonable measures to protect its proprietary rights. For the limited purposes of accomplishing such cooperation and measures and in compliance with applicable laws, Memorial Healthcare may be required to disclose personally identifiable information. In addition, Memorial Healthcare may elect to monitor the areas of communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate Memorial Healthcare; or (iii) to protect the rights or property of Memorial Healthcare or others. In connection with the potential sale or transfer of any sites owned by the company, Memorial Healthcare reserves the right to sell or transfer your information (including, but not limited to name, address information, and other information you provided to Memorial Healthcare) to a third party that (i) concentrates its business in healthcare products or services; (ii) agrees to be Memorial Healthcare’s successor in interest with regard to the maintenance and protection of information collected and maintained by Memorial Healthcare; and (iii) agrees to the obligations of this policy statement.